Privacy Policy

Treehouse Toowong Pty Ltd ("Treehouse," "we," "us," or "our") is committed to protecting your Personal Information and managing it responsibly in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) ("Privacy Act").

This Privacy Policy explains how we collect, use, disclose, and store your Personal Information and applies to all Personal Information collected via our websites treehousetoowong.com, enquiry.treehousetoowong.com, and apply.treehousetoowong.com ("Websites").

If you have any questions or concerns about this Policy or your Personal Information, please contact us (details below).

1. What Personal Information We Collect

We may collect and hold the following types of Personal Information:

• Full name (first and last name).

• Date of birth.

• Address.

• Email address.

• Phone number.

• Verification documents, such as:

  • Driver’s license (front and back).

  • Passport.

  • Visa information (optional).

  • University enrolment acceptance letters (optional).

• Information collected via the Meta Pixel, including browsing activity, demographic data, and device information.

This information helps us provide our services, assess applications, improve our offerings, and communicate effectively with you.

2. How We Collect Personal Information

We collect Personal Information through:

• Application forms on our Websites.

• Optional uploads of supporting documents (e.g., visa information, university enrolment letters).

• Direct communications with you (e.g., inquiries or email correspondence).

• Tracking technologies such as cookies and the Meta Pixel (used for marketing and website analytics).

By using our Websites, you consent to our collection of Personal Information and the use of cookies and other tracking technologies.

3. How We Use Personal Information

We use your Personal Information to:

• Assess and process your application for accommodation.

• Verify your identity and eligibility.

• Respond to inquiries or requests.

• Improve our services, Websites, and marketing efforts.

• Offer tailored advertisements via platforms such as Meta (Facebook/Instagram).

We may also use your Personal Information to send you marketing updates, offers, or event invitations. You can opt out of these communications at any time by contacting us or using the unsubscribe link in our emails.

4. Disclosure of Personal Information

We may share your Personal Information with third parties, including:

• Service providers for marketing, analytics, or website hosting.

• Regulatory authorities, if required by law.

• Advertising platforms, such as Meta, to enable targeted campaigns.

We ensure that any third parties handling your Personal Information comply with the Privacy Act and maintain appropriate data protection measures.

5. Storage and Security

Treehouse takes reasonable steps to ensure your Personal Information is stored securely and protected against misuse, interference, loss, or unauthorized access. Measures include:

• Encryption of digital records.

• Restricted access to authorized personnel only.

• Secure storage of physical documents (if applicable).

6. Retention of Personal Information

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once no longer required, we will securely delete or de-identify your data.

7. Access and Correction

You can request access to your Personal Information or ask us to correct inaccuracies. To make a request, please contact us at the details below. We may need to verify your identity before providing access.

8. Complaints

If you believe we have breached the Privacy Act, please contact us using the details below. We aim to resolve all complaints promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on treehousetoowong.com, enquiry.treehousetoowong.com, and apply.treehousetoowong.com. We encourage you to review this Policy periodically to stay informed about how we handle your Personal Information.

10. Contact Information

If you have questions, concerns, or requests related to your Personal Information, please contact us:

• Postal Address: Treehouse Toowong Pty Ltd, Attention: Privacy Officer.

• Email: hello@treehousetoowong.com

• Phone: [Insert Phone Number]

This Privacy Policy was last updated on 17/12/24.